Last Updated: 1st January 2025
1. Introduction
Tangle ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our collaboration platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password, and profile information
- Workspace Data: Content you create, upload, or share through our platform including documents, conversations, boards, and files
- Usage Information: How you interact with our services, including features used and actions taken
- Device Information: IP address, browser type, operating system, and device identifiers
- Billing Information: Payment details processed securely through our payment providers
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyse trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
- Personalise and improve your experience
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With Your Consent: When you authorise us to share information
- Service Providers: With third-party vendors who perform services on our behalf
- Workspace Members: Content you share within a workspace is visible to other workspace members
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centres and infrastructure
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@tangle.getwebbed.co.uk
Address: Tangle, United Kingdom